CONFERENCE AND EVENT ASSISTANT
ROLE DESCRIPTION

ROLE TITLE
Conference & Event Assistant

LOCATION
Marlow, Bucks

REPORTS TO
Sr Account Manager

SUBORDINATE RESPONSIBILITY
None

PURPOSE OF JOB

To provide an effective and efficient venue finding and event management service.

To take responsibility of day-to-day enquiries balancing workload for Senior Account Manager and Account Manager

To provide assistance to Senior Account Manager and Account Manager

To provide assistance to Managing Director

TASKS

Provide effective and efficient Conference Management and Venue Finding Services to new, potential and existing Clients.

To develop and maintain a knowledge of suitable venues.

Maintain and Develop relationships with key venues and suppliers.

To effectively manage all available resources in order to meet business objectives.

Ensure all incoming enquiries and bookings are dealt with swiftly and efficiently.

Ensure all appropriate invoices for fees and commission are issued in line with agreed administrative standards, liaising with Financial Manager

Acquire and maintain an up to date knowledge of clients business and associated industries and markets.

RESPONSIBILITIES

Share management responsibilities and provide support for events with Account Manager working closely together to provide the best service and solutions for clients

To be proactive and solution conscious in problem solving and decision-making, referring matters only to the Sr Account Manager and Account Manager having considered all the options.

Organise, manage and control monthly site visits for self, including at least 1 monthly visit of 4 venues, and issue reports detailing who, where and when.

To manage, document and action as necessary all Client feedback forms.

Attend and contribute to weekly update meetings with all other staff

Regularly review familiarisation visits and invitations / opportunities to ensure take up is maximised, producing reports as necessary.

Maintain bookings diary and appointments diary

Maintain databases and filing system

General receptionist duties, answering the telephone, opening and distributing post, receiving general emails etc

OPPORTUNITIES

Promotion to Jr Account Manager